The e-help Desk assistors are ready to respond to Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, Software Developers, and Transmitters with non-account related questions and issues concerning e-products. The e-help Desk is not for individual taxpayers whether they filed their return electronically using a Tax Preparer or online using their computer. Taxpayers must call Customer Service at 1-800-829-1040.

The e-help Desk's toll-free number is  1-866-255-0654.   The e-help Desk assistors support IRS e-file Individual and Business, EFTPS, CCR, and e-services customers. 

Note:  Callers who are outside of the 50 U.S. States and/or U.S. Territories should use the International phone number:  1-512-416-7750.   

Hours of Operation

Hours of operation for the e-help Desk are:

Core Hours (Non-Peak)

2012 Extended Hours  (January 17th - April 20th )